Privacy Policy

This policy explains what personal information TreviCare (“we”, “us”) collects when you use trevicare.com, why we collect it, who we share it with, and the choices you have. We have tried to keep it short and in plain language.

The short version

• You can browse the whole site without an account. We don’t use advertising or analytics trackers.
• If you create an account, we store your name, email address and, if you choose, your city and country.
• We use your location only to sort search results by distance and to tell “in my country” from “abroad”.
• We don’t sell your information or share it for advertising.
• You can change your details or delete your account at any time on the Your account page.
• If you use the AI assistant, your questions are sent to Anthropic (the company that makes Claude) to write the answers. We don’t keep the conversation.
• We don’t ask for your medical history. Please don’t send it to us.

Information we collect

When you browse

Like any website, our servers receive technical information with each request: your IP address, browser type, the page you asked for and the time. Our hosting provider keeps this in standard server logs, which are used to run the site, fix problems and protect it from abuse. Your searches (for example, a country and a service) appear in the page address so you can bookmark or share them; we don’t link them to your account.

When you create an account

• Name: your first name (required) and last name (optional), so we can greet you.
• Email address: to sign you in, confirm your account and send password-reset links.
• Password: if you sign up with email. We store only a scrambled (“hashed”) version, never the password itself.
• Location (optional): your city and country, and the approximate map coordinates of that city. We never ask for a street address.
• Sign-in records: when you’re signed in, we keep a session record with your IP address and browser type, so you stay signed in and so we can spot suspicious sign-ins.

When you sign in with Google or Apple

If you choose “Continue with Google” or “Continue with Apple”, that company confirms who you are and sends us your name, your email address and an account identifier. Google may also send a link to your profile picture. Apple lets you hide your real email address. If you do, we receive a private relay address instead. We don’t receive your Google or Apple password or access to anything else in those accounts. Their own privacy policies cover what they collect when you use them.

When you use the AI assistant

The assistant is available to signed-in users. When you ask a question, we send it to Anthropic, together with the recent messages in your conversation, your first name, the language of the page you’re on and, if you saved one, your country, so the assistant can answer. If you saved a city, the facilities it finds are sorted by distance from it, and those distances are sent too, but your city itself is not. The conversation is kept only in your browser tab and disappears when you reload or leave the site. We don’t store your questions or the answers. We only count how many questions you ask each month, to apply the monthly limit.

When you write a review

If you review a facility, we store your rating, title and text, the language you wrote in and the date, linked to your account. Our staff see your name and email address when they check the review. Once published, it is shown to signed-in visitors with your first name and the initial of your last name. You can edit or delete your reviews on Your account.

How we use your information

• To create and run your account and keep you signed in.
• To send emails you need: account confirmation and password resets. We don’t send marketing emails.
• To personalize the site: greeting you by name and, if you add your location, showing distances to facilities and letting you filter by your country.
• To answer your questions in the AI assistant, and to apply its monthly question limit.
• To keep the site secure, for example by limiting repeated sign-in attempts.

If you’re in the European Economic Area or the UK, our legal bases are: providing the service you asked for (your account), your choice to add optional details (your location), and our legitimate interest in keeping the site secure and working.

Cookies

We use only the cookies needed for signing in: one that keeps you signed in, and short-lived ones used while you sign in with Google or Apple. If you choose a language in the language menu, a cookie remembers your choice for a year. We don’t use advertising, analytics or tracking cookies, so there is nothing to opt out of.

Who we share it with

We don’t sell your personal information or share it for advertising. We use a few service providers to run the site. They may handle your information only to provide their service to us:

• Hostinger: hosts our website, database and email.
• Google and Apple: only if you choose to sign in with them.
• Anthropic: only if you use the AI assistant. It receives what’s described under “When you use the AI assistant” above, to write the answers. Anthropic’s commercial terms don’t allow it to use this information to train its AI models.
• OpenStreetMap (Nominatim): if you enter a city that isn’t in our built-in list, we send the city and country name (and nothing else about you) to OpenStreetMap’s free service to look up its coordinates.

We may also disclose information if the law requires it, or to protect the rights and safety of our users or others.

Facility listings link to clinics’ own websites, and the TreviCare shop runs on Shopify, a separate website. Once you leave trevicare.com, their privacy policies apply, not this one. For the shop, that means what you give when you order (such as your address and payment) is handled by Shopify under the shop’s privacy policy.

How long we keep it

• Your account: until you delete it.
• Sign-in sessions: they expire after 7 days without use, and are removed when you sign out.
• Confirmation and password-reset links: they expire after 1 hour.
• Reviews: until you delete them or your account.
• AI assistant: we don’t keep conversations. The monthly question count is kept until you delete your account.
• Server logs: kept by our hosting provider for a limited period, then deleted.

Your choices and rights

• See and correct your details: on Your account.
• Remove your location: clear the City and Country fields and save.
• Disconnect Google or Apple: under Sign-in methods on Your account.
• Delete your account: on Your account. This permanently removes your profile, sign-in methods and sessions.
• Get a copy of your data, or ask any question about it: email info@trevicare.com.

Depending on where you live (for example, in the EEA, the UK or California), you may have further rights, such as to object to or restrict how we use your information, or to complain to your local data-protection authority. Email us and we’ll respond within 30 days. We will never treat you differently for using your rights.

Security

The site uses encrypted connections (HTTPS). Passwords are stored only as hashes, and repeated sign-in attempts are limited. No system is perfectly secure, so please use a password you don’t use anywhere else.

Where your information is stored

Our site and database are run by our hosting provider, Hostinger, in its data centers. If you use TreviCare from another country, your information may be processed outside your country. Where the law requires it, we rely on appropriate safeguards for these transfers.

Health information

TreviCare helps you research medical travel. We don’t ask for, and you don’t need to give us, any information about your health. Which pages you look at isn’t linked to your account. Please don’t email us medical records or details of your condition. If you mention health details to the AI assistant, they’re sent to Anthropic to write the answer but aren’t stored by us. Share only what’s needed for your question.

Children

TreviCare is meant for adults. Accounts are for people aged 18 or over, and we don’t knowingly collect information from children. If you believe a child has created an account, email us and we’ll delete it.

Changes to this policy

We’ll update this page when the site changes, for example when we add paid features. The date at the top shows the latest version. If a change significantly affects how we use your information, we’ll tell signed-up users by email before it takes effect.

Contact us

Questions or requests about your privacy: email info@trevicare.com. For help with the site or your account: email support@trevicare.com. See also our Terms of Service.