Terms of Service

These terms apply when you use trevicare.com (“TreviCare”, “we”, “us”). By using the site you agree to them. If you don’t agree, please don’t use the site. Our Privacy Policy explains how we handle your personal information.

What TreviCare is

TreviCare is an information service for people researching medical treatment, especially abroad. It offers information about destinations, medical specialties and healthcare facilities, plus a search tool. We don’t provide medical care, we’re not a travel agent, and we don’t book treatment, travel or accommodation. Using the site is currently free.

Not medical advice

Everything on TreviCare is general information. It is not medical advice and doesn’t replace a consultation with a qualified doctor. Always talk to a doctor you trust before deciding on treatment, and before traveling for it, especially about whether a procedure and the journey are safe for you. Don’t ignore or delay professional advice because of something you read here.

In a medical emergency, call your local emergency number right away.

Facilities and other information

• We don’t endorse facilities. A listing on TreviCare is not a recommendation or a guarantee of quality, safety, qualifications or results. The facilities are independent businesses; we don’t employ them, and any agreement you make with one is between you and that facility.
• Check the details yourself. Listing details (such as services, languages, accepted payments and insurers) come from our records and from the facilities, and may be incomplete or out of date. Confirm everything directly with the facility before you decide or pay anything.
• Destination and travel information is general and can change. Travel advisories shown on the site come from the U.S. Department of State; always check the latest official advice, and entry, visa and health requirements, before you travel.
• Distances are straight-line estimates from the center of your city, not travel distances.

Medical travel has risks

Treatment abroad can involve risks that are different from treatment at home. These include differing medical standards and regulation, language barriers, limited legal remedies if something goes wrong, the health risks of traveling after a procedure, and difficulty getting follow-up care. Your own health insurance may not cover treatment abroad or its complications. You are responsible for your decisions about treatment and travel.

The AI assistant

• We are not medical doctors, so always verify our information with a licensed medical practitioner.
• The assistant is an AI. Its answers are general information, may be incomplete or wrong, and are not medical, legal or travel advice. Check anything important with the facility and a qualified professional.
• It’s available to signed-in users, with a limit of 30 questions per calendar month. We may change the limit.
• It doesn’t discuss some topics, including gender-affirming care, euthanasia, treatment related to sexual abuse or assault, abortion, surrogacy and egg or sperm donation, organ transplants, non-medical procedures for minors.
• Don’t use it for emergencies. In a medical emergency, call your local emergency number.

Reviews

• Signed-in users can review facilities. Write only about your own experience, honestly. Don’t review a facility you work for, own or compete with, and don’t accept payment or anything else in return for a review.
• Don’t include other people’s names or health details, contact details, links, advertising, or anything abusive or unlawful.
• Our staff check every new or edited review before it appears. We publish negative reviews as well as positive ones, but we may refuse or remove reviews that break these rules.
• Reviews are personal opinions of their writers, not TreviCare’s, and are not medical advice.
• You keep ownership of your review, and allow us to show it on trevicare.com until you delete it.

Your account

• You must be at least 18 to create an account.
• Give accurate information and keep it up to date.
• Keep your password private. You’re responsible for what happens under your account. Tell us at support@trevicare.com if you think someone else has used it.
• You can delete your account at any time on Your account.

Using the site fairly

Please don’t:

• break the law, or use the site to harm or mislead others;
• try to get into other people’s accounts or parts of the site that aren’t meant for you, or disrupt the site or its security;
• copy the site’s content in bulk, for example with automated tools, or use it to build a competing service;
• create accounts using someone else’s details.

We may suspend or close accounts that break these terms.

Our content

The site’s design, text and compilation of information belong to TreviCare or the people who license it to us. Some photos and data come from others under their own licenses, credited where we use them (for example, OpenStreetMap, GeoNames and Unsplash). You may view and share pages for your own personal, non-commercial use.

Some pages in Spanish and French are translated automatically from English, and say so. Automatic translations may contain mistakes; the English version is the official one.

If you believe something on the site infringes your rights, or a listing about your facility is wrong, email support@trevicare.com and we’ll look into it.

Links to other websites

The site links to other websites, such as facilities’ own sites and official travel advice. We don’t control them and aren’t responsible for their content or practices.

The TreviCare shop (travel products) is run on Shopify, a separate website. Orders, payment, delivery and returns are handled there under the shop’s own terms and policies, shown at checkout.

The service “as is”

We work to keep TreviCare accurate and available, but we provide it “as is” and “as available”. To the extent the law allows, we make no promises that the site or its information will be complete, accurate, up to date or uninterrupted, or fit for a particular purpose.

Limitation of liability

To the extent the law allows, TreviCare isn’t liable for any loss or harm arising from your use of the site or your reliance on its information, including any treatment, travel or dealings with a facility you found through the site, or any indirect or consequential loss. Nothing in these terms limits liability that can’t be limited by law, or takes away rights you have as a consumer under the laws of your country.

Changes

We may change the site and these terms, for example when we add paid features. The date at the top shows the latest version. If a change is significant, we’ll tell signed-up users by email before it takes effect. If you keep using the site after that, the new terms apply.

Contact us

Questions about these terms: email info@trevicare.com. For help with the site or your account: email support@trevicare.com.