Refund Policy

This policy covers TreviCare subscriptions. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders: it takes the payment, sends the receipt and processes refunds.

Canceling

You can cancel at any time on Your account, or with the link in Paddle’s receipt email. You keep your subscriber benefits until the end of the month or year you paid for, and you won’t be charged again.

Refunds

• We don’t refund the unused part of a month or year after you cancel, except where the law requires it.
• EU, EEA, UK and Switzerland: you can withdraw from a new subscription within 14 days of your first payment and get a refund. This doesn’t apply to renewals. Consumers in some other countries have similar rights, which we respect.
• Charged by mistake? If you were charged twice, or a renewal went through that you meant to cancel, tell us within 14 days of the payment. We’ll review it and, where appropriate, have Paddle refund it.
• Refunds go back to the payment method you used, usually within 5–10 business days, depending on your bank.

How to ask

Email support@trevicare.com with the email address of your account and the date of the payment, or contact Paddle through the link in your receipt email. See also our Terms of Service.